Absolutely awful. Atrocious. I can’t think of enough adjectives to describe their ghastliness. Just hair pullingly appalling. And now, having blocked my account over Christmas, they refuse to explain themselves, or unblock it. I hope they go out of business. They deserve to. Agreed to phone call while daughter here. They phoned 24 hours late, then blocked my account AGAIN. Dog and I will starve with this terrible bank.