Giga unclear
Waste of time. Signed up for contract. Gave me installation date, then cancelled it. Heard nothing i rang them and was told they never had the infrastructure yet. and they didn’t know when they would. Done postcode test, i can’t get it but all my neighbours can. ?
I wouldn’t worry i have cancelled the order, and gone with virgin. They are happy to take me. I have a personal phone no incase of any problems, whereas when i finally got through to gigaclear the girl i spoke to was not helpful at all, just kept on about staff shortages and couldn’t tell me anything at all really.
Reply from Gigaclear
Hello
I'm so sorry to hear your not yet able to benefit from our hyperfast connection. I can see a case has been raised to our regional team for remediation as a key part of our infrastructure required to connect you is missing. I'll be sure to reach out to the team to find out next steps in the remediation process, as soon as I hear back from them I'll send update you via email.
Best regards
Grant