Review of PassMeFast


Rated 1 out of 5 stars

Avoid Pass Me Fast for Driving Lessons

I am writing to share my extremely disappointing experience with Pass Me Fast driving lessons. I booked lessons with them in preparation for my driving test, but the service was far below my expectations and significantly hindered my preparation.

My instructor canceled three lessons at the last minute, two of which were just 20 minutes before the scheduled start time. Despite my repeated requests to reschedule these lessons, the instructor only offered to reschedule them at the next lesson. This left me with very little time to practice and caused me a lot of stress.

When I requested additional lessons to make up for the cancellations, the instructor informed me that they had limited availability and suggested I be assigned a different instructor. This was unacceptable, as I had already built a rapport with my original instructor and was not comfortable starting over with someone new.

Overall, the service I received from Pass Me Fast was unprofessional and unreliable. I strongly advise anyone considering using their services to reconsider. I would not recommend them to anyone who needs reliable and effective driving instruction.

I am requesting a full refund for the remaining lessons. I believe that this is a fair resolution given the inconvenience and stress I have experienced.

November 15, 2023
Unprompted review

Reply from PassMeFast

Hi Audrey,

Thank you for taking the time to raise your concerns. I am sorry to hear about the problems you have experienced.

The resolutions team are looking into this for you and will be in touch to discuss a way forward ASAP.

Kind regards

Elizabeth
Customer Experience Specialist