UPDATE: Although quick to make contact after negative review, John Lewis got in touch...but only to repeat the same as below: a few pixels is not enough for them to consider replacing or repairing as their coverage doesn't go above the manufacturer's. Buyer beware as their replies here give the *illusion* that they will make things right, and that they acknowledge the oversight, but that's not really what happens after. // Useless guarantee - should have gone with Amazon instead. I bought a tablet via John Lewis, same price as Amazon, but opted for them instead because of what I thought was their house warranty and because I thought I'd support the local high street. A pixel has gone off on the tablet and when I try to book a repair, I'm told that it needs to be a whole 'cluster' of them before they'll consider repairing. Tablet is just 2 months old. Lesson learned as Amazon would have simply replaced it. Hate to say it, but they've lost all my business from this point on, appliances as well as small stuff like this. With price matching gone, customer service was the last thing standing, but if that's also subpar, they leave loyal customers with no alternative.