Great boots if they fit and don't need to be returned
Great boots, fabulous style, quality leather. Just didn't suit me. Returns - NIGHTMARE. Nearest Fedex depot 46km away. Vagabond customer care send an automated response to say they will answer in 24 hours .. every time you sumbit a form (but they don't). Fedex calls have automated response and will not let you talk to someone unless you have an account. IF you manage to find a pick up form online, then your work address will be bounced if it was not the delivery address. (First one ignored, second one work address, third one submitted ... and waiting response ...) And best to have created a Fedex profile which I did for the second submission. Could have flown to Sweden and back quicker than I can arrange a return.
Reply from Vagabond Shoemakers
Hi Annette!
I'm sorry to hear about the difficulties you've encountered with the returns process. Your feedback is valuable, and we genuinely apologize for any inconvenience you've faced.
We understand that returns should be a straightforward process, and it's clear that there have been frustrating hurdles in your case.
If you still need our assistance, please have patience as we are working our way through high volumes of cases at the moment, and we will investigate the issue and ensure you receive the support you need for a smoother return process.
Your satisfaction is important to us, and we're committed to improving our services based on your feedback. Thank you for bringing this to our attention.
Kind regards,
Vagabond Shoemakers