I purchased my kitchen from Gibbs and Dandy Luton. It has been a stressful experience from the moment I placed my order. The delivery came over two days; I was only informed of the one date. When the second delivery arrived no-one was at home to receive it and the member of staff from Gibbs and Dandy shouted at me on the phone saying, “I told you it was coming, I told you!” I had received no correspondence at all. He was incredibly agitated and threatened to charge me a large sum for the re-delivery. I subsequently had to speak to someone at the Dulwich branch and the the penalty for the re-delivery was eventually waived.

I paid close to £4000 for the kitchen worktop. In the specifications I advised the member of staff that I would like drainer grooves. I paid the full price up front, which included the drainer grooves. However, when it was installed there were no drainer grooves. When I queried this I was advised that my builder told them that I did not want drainer grooves. The builder categorically denies this. Gibbs and Dandy advised that I would have to make an additional payment of over £1000 to get the grooves on the worktop, and they would refund a little over £100 plus VAT if I should decide to keep it as it is. I felt I was left with no choice but to accept the refund that they were offering, but then they said they would be unable to issue the refund to my credit card, despite having issued refunds for other items previously.

The kitchen cabinets came with the panel missing for the cutlery drawer. The individual who has been our primary contact at Gibbs and dandy throughout this experience was contacted by my fitter about this. A video was sent demonstrating that the part was missing. However no action has been taken and they deny receiving any correspondence about this which I know is incorrect as I have seen the message and the video that was sent.

My black range cooker has come with a random grey panel. The kitchen is black and white and the grey panel looks completely out of place. I have contacted Gibbs and Dandy about this and I am awaiting a response.

The panels that Gibbs and Dandy have provided for the integrated fridge freezer allow for it to be fitted either in a way that would mean both fridge and freezer have to be opened each time either of them has to be used, or you have to open the fridge to gain access to the freezer. Neither of these options is ideal, and reduces the energy efficiency of the appliance as well as being technically and aesthetically problematic.

The plan for the kitchen did not allow for my existing washing machine to be integrated into the kitchen although this was what was agreed.

Overall, this has been an incredibly stressful experience. I wish I had gone with someone else.