Review of SmileDirectClub - Ireland


Rated 1 out of 5 stars

UPDATE: STILL THE WORST CUSTOMER SERVICE EXPERIENCE EVER

I contacted the company on septemebr 29th to cancel my treatment. It is now over a month later and it still has not been cancelled. The last time the “account manager” contacted me was 26th of October and was told I’d hear something in 4-6 business days?! No surprise nothing. And they still have had the adulatory to deduct my account of €65 yesterday. A horrible company who wants to scam people and take their money since they are in a class action lawsuit. And hey if “dana” replies under this saying to email their customer service. I have and heard nothing. How about you contact me and get this sorted. I’m sick and tired of this scam of a company.

November 6, 2023
Unprompted review

Reply from SmileDirectClub - Ireland

Hi Charlotte. Thanks for taking the time to leave us a rating. We're concerned to see that it wasn't a 5-star experience. If you have any feedback about your experience or need any help, please email us at reviews@smiledirectclub.com.

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