Withdrawal
Worst customer service I have experienced. They NEVER pick up the phone (0203 150 0943 or 0208 089 9283) and never call you back when you request option 1. The BOT chat is a joke, you go round and round in circles, then you leave a message and you hope someone answers. Most agents don’t read your message just send you pre-scripted responses and closes off your chat. Sometimes it takes days for them to respond. Still waiting for my withdrawal request, they say it takes a few hours for the payment team to process, NOT, few hours definition means up to a hand full of hours, 100+ hours later payment team still haven’t reviewed my withdrawal request, still in pending status, meaning payment team has not reviewed. Customer support apologies and say it out of there control and it the payment team responsibility to process, even though they are the same company. They have all my documentation as requested so thats not the hold up. They don’t allow you to do more than one withdrawal at a time like their competitors, they just want you to gamble in frustration. Next step reporting this to the governing body.