I'm kind of confused here on why OVO…
I'm kind of confused here on why OVO energy has got good customer service 🤔
In the last 2 weeks I have been literally bombarded by OVO energy. On a debt for £59.66.
Threating emails , and telephone calls. If you don't pay we will pass on to the collection agency. Bailiffs 😡.
Asked for the bill showing how much energy I have used. Still nothing sent to me. And also the fact I never been a OVO energy customer. Apparently they taken over from SSE.
Very pushy energy company. Beware. And don't believe the reviews. Most are probably by staff or payed individuals.
Reply from OVO
Hi Steven,
I am truly sorry to hear about the problems you have been experiencing. I understand that dealing with such situations can be extremely stressful.
It seems that you have already contacted us about this issue, but it has not been resolved yet. In that case, I suggest that you file a complaint, so that one of our dedicated Complaint Handlers can work with you to ensure that we get this matter sorted out.
You can find the details of our complaints process at https://www.ovoenergy.com/feedback. For further assistance, please get in touch with our team at https://rb.gy/kexmf9. They will be in the best position to help you.
Thanks,
Richard