Not a Professional Service
My 3 pay-as-you-go mobile phone service was cut-off. 3 did not bother to send me any warning or notification message prior to being disconnected. It took 3 hours and 4 different webchat advisors to find out anything.
PS: I don't use social media so I cannot reply to the usual 'social media webchat2- Salman' spiel.
Reply from Three UK
That's not good to hear. We're extremely disappointed to know that you've had issues with your services. We totally understand how important it's for you to have stable network connection, especially at times like these. We're sad that your issue wasn't dealt efficiently. This is highly unusual and certainly not our usual standard of service. You don't need a social media account to join us on chat. Please click here: https://www.three.co.uk/support/social-media/social-media-webchat-2 & once you're connected, we'll be doing all that we can to help - Salman