Customer service? Not really
Using live chat to understand a situation, Klarna is blaming the store, the store is blaming Klarna.
Live chat is not recorded so I have no transcript with which to refer to the store.
Asked to be transferred to a manager, would not do it.
Asked for the formal complaint procedure and told the specialist team will reply to my complaint within 2 business days through the app, I do not use the app! They also do not know what my complaint consists of so how can they reply to it?
Really poor customer service. I have always had a smooth service before when using them however this has now put me off using them again
Reply from Klarna
Hi Jane, thank you for your review.
We are so sorry to hear this. We'd really like to take another look into what has occurred here, and help in anyway we can. We kindly advise reaching out to our customer service and submitting this to us internally as part of our complaints and feedback process. To submit a complaint, please contact our customer service by calling us on 0203 005 0833 (Mon-Sat 9am-6pm) and one of our agents will submit your complaint internally. If you'd prefer, you can also submit your case to us via this email-form: https://www.klarna.com/uk/contact-customer-service/. After you do so, you will immediately receive an acknowledgement email to which you can reply and submit any extra info you'd like us to know.
After this, our specialist team will thoroughly investigate your case and be in touch with you to discuss the matter further, plus provide an appropriate solution. You can read our full process here:
https://www.klarna.com/uk/feedback-and-complaints/
We are sorry for any inconvenience caused thus far, and we thank you in advance for the chance to rectify it.
/ The Review Team @ Klarna.