I placed an order for 2 fleeces on the 17th Oct 2023. I was given two tracking numbers for this order with UPS and both items were sent from Brussels.

One tracking number for the last 3 working days has been updating with the same message each day saying "We’re sorry your parcel was delayed. We are adjusting delivery plans as quickly as possible."

The other parcel had an update this morning saying "The receiver does not want the product and refused the delivery.". I have been at home all day, I have been up since 6am and no one has rung the doorbell.

Skechers have no contact number, only an email. I emailed them yesterday asking for an update and had no reply and I've emailed them this morning asking what is going on as I have not "refused" any deliveries. I have had no replies and am now currently taking screenshots of my tracking info and order to file a claim with Visa.