Def Shop, you've really taken me for a ride. I ordered pants on October 7th, but they never showed up, and I've sent countless emails. With reviews like yours, I'm not confident in using email or phone for support. I'm starting to think this might be a one-person operation. My order number is 20002 for the ONLY & SONS Cam Dew. Can someone please refund me for the item that was never delivered?