I purchased a bike for my son's from their store. I chose the option to assemble the bike myself. I later that day had apprehensions realising that assembling a bike is not like assembling a coffee table as it is an automobile and may require mechanics tools. I tried calling them and had no answer for a few calls so I had further apprehensions and checked their reviews on trustpilot. Some were good but some were bad so I was worried and was trying to get a refund or at least speak to someone but this didn't happen the bike came the very next day 1st thing in the morning and all my fears were put to rest as the bike arrived and was a breeze to assemble (easier than a coffee table.)
After assembling the bike I realised a piece was broke and called the company. They answered straight away this time and sent a replacement piece out no problem.
Here's where the customer service becomes exceptional; I then broke the bike no fault of their own and I was worried that I had thrown £270 down the drain and would have to spend the same amount (which is a cheap price for the product that it is and to pay that twice is probably what the item is worth as I have seen other companies charge about that price but for me is just to much.) I called them up and told them I had broken the bike through my stupidity and they offered to fix it for next to nothing. I have just received the bike back in working order and my son will be happy with his present.
And with the service I received I now would be happy to pay £270. I have told my friends and family who have said they will probably shop their now and I wrote this review in hopes that it helps the next customer choose these guys. I wish them nothing but the best.