Hi Wolfgang Dohne 👋

Thanks for taking the time to leave a review. We're sorry to hear you feel this way regarding our services and have had some trouble getting in touch. This certainly isn't the standard of service that we aim to provide.

As with most providers, we do introductory offers to new customers at the start of all of their time with us. You will have benefited from such a deal. Once this expires we'll do all we can to offer the best existing customer deal available

As we don't have account access via Trustpilot to look into your package, it would be best to contact one of our team to discuss this further. You can reach our team on any of the following methods to speak about your package:

📞 Call: 150 from a Virgin Media Landline or 0345 454 1111
💬 WhatsApp: +447305 327 112

- Reece