Ugh, I wish I read all of these reviews before I ordered anything from this company. I bought an entertainment center and a pedestal table, both new and in boxes. I asked twice ahead of time if the delivery guys would unbox and assemble my furniture when delivered because I already had an issue with Wayfair's nonexistent "White Glove Delivery". I have it in writing that yes, my furniture would be assembled (surprise, surprise they don't have a customer service #, so all communication is via email or messaging on their site. Meanwhile, I've waited 2 weeks because I thought it wa s worth it to get furniture actually assembled when you got it rather than have 100 lbs boxes laying around. So they delivery guys arrive and guess what? They don't assemble furniture, sorry. I almost lost my cool, but remembered it's not their fault. So I end up tipping them each $40 because they lugged the stuff up to my apartment (although it was in the elevator, not up the stairs). I got into it with "Jaclyn" via email because I was really upset. They offered to have a "team" come back in a couple of days to assemble the furniture, but seriously, I don't trust their employees have the first clue how to do that. I told Jaclyn to just refund me their ridiculous delivery fee (2 pieces of furniture in boxes for $94 EACH).That should cover the Task Rabbit I booked for tomorrow. Please do NOT do business with this company. They are beyond shameful. So, all this and I haven't even seen the furniture yet to comment on the quality. Don't walk away from their site, RUN!