Dear Gina
Dear Gina, please do not fib! You said you were 'contacting me now' to address my previous complaint but you never did nor could you do so. It's unnecessary to tell lies and not a great reflection on your character. You do yourself and your employer a disservice.
UPDATE 24/12/24
Never contacted me privately (as stated), so certainly take anything they say on here with a pinch of salt. They make Pinocchio look honest.
Reply from Dunelm
Dear Henry
TP OUT
Thank you for your Trustpilot review, after having reading this, I am sorry to hear of the experience that you have not been replied to. I would like to reassure you that we deal with all our cases very seriously. However, we may request on occasion further information from our customers and for security we would always contact you privately. If, however, we do not receive a response from our customer Trustpilot will then close the review.
Customer satisfaction is our primary concern and we spend a great amount of time working with our teams to ensure that we are providing the high-quality products and services which our customers expect and deserve.
I will now contact you privately to assist you to the best of my ability.
having checked this further, we have been able to locate a previous review from yourself in your name, as above we will contact you privately, and can confirm that the request for further details had not been replied to, therefore we were unable to make contact you by telephone or email.
Kind regards
Gina