Nightmare of a company with no service
Only joined Lyca Mobile 2 weeks ago as 5G is now in my area, with the intension of porting my number to them after a month of trial. I'm so glad I didn't port over! For the last three days I've not been able to make calls or send sms. Also not able to speak to customer service, login online or through the app to cancel my auto renew. Not great and wouldn't recommend Lyca Mobile. Stay well away... Thank goodness I still had my other sim, otherwise it would have been a nightmare. :(
Reply from Lyca Mobile UK
Hi Johnathon,
We sincerely apologize for the service disruption you've encountered in the past three days. We understand the frustration and inconvenience this has caused you. Regarding the inability to make or receive calls and SMS, the issue was fixed. Please check and revert to us if the issue persists.
Our technical team is actively working on the website and online application to resolve the issue, and we assure you that steps are being taken to prevent such occurrences in the future. We appreciate your understanding and patience during this time. Also, please help us with your Lycamobile number and email address.
Naveen
Lycamobile Team