My parcel was left outside my property hanging from the letterbox. As I was out of the house all day this was a clear advertisement to any burglar that I was not at home. Customer Services have neither apologised nor investigated this with the delivery company (who are they using as I notice there are a number of other delivery complaints on here?) despite numerous emails from me. A different person replies to me each time, referring to Joules' 10% off first order offer which has uncommunicated exceptions! Customer Services either address the wrong issue or ask for photos ... as I returned very late and extremely tired on the day the parcel was delivered and had been using my mobile all day, I did not stand around taking photographs!
Their customer review link expires after a few days and I see Joules only reply on Trustpilot to 5 Star reviews! What a way to treat your customers!