I was tricked
I found TradeStops useful, so I fell for an ad that was touting Predicting Alpha. After getting 6 to 8 recommendations for action, I found it a waste of time. The hype and the ads turned out to be totally misleading.
The first shock was that this service was for 8 hour per day traders. I check my emails once per day or less. By then active subscribers have run the stock beyond the buy price. About one out of four times the stock did not run up and my order was filled; then the stock dropped and I sold at a loss.
The finaL shock came when I tried to exercise the "money-back guarantee." (around mid-September)
I expected favorable treatment, as is common in the Stansberry circle. But I was tricked. Although the "money back" was prominent in the ad, elsewhere there was fine print saying they could issue an IOU instead of cash.
In a long phone call protesting this treatment, the customer rep remained polite and kept repeating "I'm sorry you feel that way." My money is gone. Gone for good in my case.
TradeSmith strikes me as a morally corrupt company, difficult to trust without your own lawyers. Nor would I trust the trading advice of people who carry disdain for the best interests of the customer. People need to be warned.
Reply from TradeSmith, LLC
We are very sorry to hear that this customer did not have a good experience with our Predictive Alpha software after enjoying another one of our products. This software is designed to predict the movement of a stock using current available date, but conditions can change which would affect stock movement. As stated in our terms on our site, "None of TradeSmith’s Entities shall be liable for any investment decisions based upon or results obtained from the Services and/or Content. Trading in investments involves risk and volatility, and any of the investments discussed in the Services may lose their value after purchase."
We are continuing to monitor our Predictive Alpha programs performance. Over the past few years, we have faced unprecedented volatility in the markets. For example, the war in Ukraine, the fastest interest rate hikes in the history of our economy and the speed of the market changes. These factors were unknown to An-E in its initial data sets. The good news - An-E is always learning from the available data, so when drastic changes happened so quickly, the model had some extra homework to do. The even BETTER NEWS – the model is learning faster and adjusting and we anticipate our results will continue to get better and better as An-E learns.
This customer purchased Predictive Alpha Prime through an online order form. I have reviewed that form and do see that the 90-day credit guarantee is mentioned: “If you’re unsatisfied with your purchase for any reason, simply call our friendly, U.S.-based customer care team within 90 days and they’ll issue you a credit in the amount of your purchase price to any one of our other incredible TradeSmith products. Please note, we do not offer cash refunds.”
All this being said, I have reviewed the specifics of this situation and have authorized a one-time exception to this refund policy. We have issued a full refund to the credit card provided which should arrive in 5-7 business days.