Verification totally useless
To do anything requires automatic passport and selfie for verifcation. It simply does not work for me, ive tried 50+ times.
Support said I can upload documents instead. I uploaded them, was told they were approved and was now able to send £20 to my account to verify further.
After sending £20 it again asked me to verify with those broken automated method. Support now said manual verification is not possible. Despite it asking for the exact same documents they already approved three times and verified me in the first place.
So manual verification is okay if you want to send them money, but not if you want to do anything else, got it!
And its not my devices or lighting. I used a Pixel 7 countless times and then tried again with a Sony DSC-RX10M3 as a webcam. Still not good enough apparently.
Reply from Wise
Hi Ashley,
We're a financial institution, so we need to know who’s using our service, why they’re using it, and that their money comes from a legitimate place. It helps us combat money laundering, and keep everyone’s money safe. That way we can continue to provide even faster, cheaper and more transparent service for you, for everyone.
That's not all – we also have different regional regulatory requirements. Which is why we might need to ask more – or different – questions, depending on where you move money to or from, or where you live.
In this case, it does sound like you're experiencing a bug with the verification process, so please check if you can update the app, or delete it and download it again to see if this fixes the issue.
If this doesn't work, reach out to us at: https://wi.se/contactus. You can also contact us on X (Twitter), Facebook, and Instagram. Just send us a private message with your email and user number, and we’ll be there to help.
Wise