Well things went wrong. Here's the issues, what went was good, what was bad and how they were resolved.
I ordered a new phone 15/8/23 at 10.17, was delivered at 8.00 next day. New phone at a significantly lower price than in UK delivered in less than 24 hours. Brilliant 5 stars.
Advert said box contained, phone, case, charger and cable. No charger in box. Contacted Gomibo, they apologised and said I was to return and they would then replace with another new phone with charger.
Problem, Gomibo said all I had to do was box up phone, attach returns lable, drop off at local shipping company and Gomibo will take care of rest.
Well it was due to go from UK to Netherlands, UPS needed some sort of export documentation before it could leave UK. It took 16/8/23 to 25/8 for Gomibo to resolve required documentation. Very disappointed with delay.
Replacement order arrived 29/8/23.
Exact phone I ordered, new in sealed box etc. again no charger in box despite advert saying charger was included.
Contacted Gomibo, were again apologetic offered to replace phone and contents or refund purchase price. I was due to leave UK on 31/8/23 for 3 weeks. I suggested the advert was wrong and perhaps charger was no longer in box, and they should check with manufacturer for exact contents. In mean time refund a small amount for inconvenience.
Gomibo agreed.
Perhaps Gomibo were misled by manufacturer or perhaps a whole batch of phones were missing their charges. Will never know.
Had Gomibo insisted I went through the clunky, slow replacement system I would have given a 2 star review. After both I and Gomibo talked I think a sensible outcome was agreed and 4 stars is a fair review' You only really find out how good a business is in how they deal with customer disappointment
However, had the advert been for just the phone without a charger I would have no hesitation in giving 5 stars.