BEWARE delivery fees. The user experience on their site does not make clear the cost of delivery. And delivery cost is high -- especially high if you're ordering an item from out of state. I was charged $200 for a very simple dining chair that I can (and did) carry up a slight of stairs with one hand.

Customer service is abysmal. Zero willingness to listen to the customer or acknowledge anything is confusing or could be improved on their website. No option to cancel once the delivery fee was disclosed. Moneyback guarantee does not apply to those of us who are faced with delivery fee sticker shock. They said they would communicate with the seller on my behalf to attempt to cancel the transaction, but the item was already in transit by the time they made this promise.

I understand this to be a platform that supposedly removes the sketchiness out of Craigslist transactions, but I'll take my changes with CL next time.