It can take more than 2 weeks to complete a sale of shares, because Quilter makes choices as if it were a company in the 1980s. They still make payments by Bacs - which can take up to 5 working days.

This is old-fashioned and entirely unnecessary, as there are so many options to move cash securely but instantly now.

If their processes do not change, I will be moving my pension and ISAs to a different platform.

As a gesture of goodwill, they have agreed to make my two shares sale payments by Chaps, but it should be standard process, not only done when dissatisfied customers complain.

I would avoid - my IFA said no other platforms use Bacs - only Quilter.

UPDATE after Quilter's response of "Your financial adviser will be able to suggest solutions for planning against more urgent requirements in the future"
He did.
He said don't use Quilter.

Do better, Quilter.