7/8 phone calls to say meter is broken…
7/8 phone calls to say meter is broken since a power cut. Not registering any details, black screen. Every time they will phone back from a southern equatorial base with an appointment. Mair chance of getting a telegram fae the ex queen. They do however send letters every few weeks to say I haven’t topped up. I wonder why?
Reply from OVO
Hi Janice,
Thanks very much for getting in touch with us, I'm very sorry for any ongoing distress or frustration that we've caused you in regards to your meter, especially if you've already contacted us several times and had no adequate help from us. That's certainly not the level of service we aim to provide here at OVO.
I sincerely hope that you've since had this resolved, however if not I'd recommend reaching out to the team here: https://rb.gy/kexmf9.
I can appreciate from your message, however, that you've already got in touch with us regarding this issue and are sadly no further forward. As such, I'd recommend logging a complaint so that one of our dedicated Complaint Handlers can look over everything with you to make sure we get this sorted. You can view our complaints process, here: https://www.ovoenergy.com/feedback.
Thanks,
Jasper