UPDATE - Jessica may have quickly responded last September 8th 2023 yet TRINITY CLAIMS has FAILED to action and complete the scope list report on terrible works by their contractor builders. On the 6th Sept a surveyor attended and highlighted the awful quality of work. NO FURTHER ACTION. I Was called 1 month ago but no report/scope or list shared with me to date. You can’t make this up.
Not sure if you have a chance but avoid Policy Expert, QIC holdings and any related companies if possible. Shocking, appallingly poor and should be investigated.

Policy expert experience. This company has authorised a contractor via Trinity Claims to complete works on my property. The claim handlers, Trinity Claims have been a nightmare to deal with and the contractors works have been checked three times by varying policy expert surveyors and they deemed the work poor. I have proceeded to the ombudsmen 3 times as the experience has been horrendous. Now the time of renewal they increase your premiums astronomically and refuse to compare and provide a competitive price. So my premiums have increased despite the awful works on my property that will need to be rectified. All because of a bunch of cowboy builders authorised by the claim handlers, it’s a game! Well done policy expert. Everything is great as long as they are taking your money for free.