Review of UPS UK


Rated 1 out of 5 stars

Knock and run driver!

The driver knocked lightly on the door. Luckily I was in the hall and answered the door immediately. The driver was halfway back to his van with my parcel that needed signing for. If I had been upstairs or outside I would not have heard the knock and I would have missed this delivery. Is it too much to ask for a driver to wait to see if someone answers before making their way back to their van. I can only assume this is a tactic they employ to move through deliveries quickly. It certainly doesn’t have a focus on the customer.

September 8, 2023
Unprompted review

Reply from UPS UK

Hi MH, I'm truly sorry to read that the driver didn't wait for you to come out and receive your parcel. Thanks for taking the time and letting us know about your experience with us. In case you need further support. Please share more details by email at uktrustpilot@ups.com, make sure to include your tracking number, contact details and full address. We'll check on this. - Fernando