It’s 11:30 and the store hasn’t been opened and I ordered online to come to this.. I have a bday plans with my niece who’s present I ordered here. Now I have no idea how long before an employee going to show up to open the store to pick up my online order. Not really sure why a system would open two hour pickup and says hours of operation is 10-8pm if there is no employees to open the store for business. Did I waste my time? And how much time did I waste?
September 5, 2023
Unprompted review
Reply from Claire's Florence, KY.
I'm sorry for the confusion, however the mall officially opens at 11am. They do open the doors at 10am for mall walkers only but all stores open at 11Am. There was a problem with staffing, which is probably the reason they did not open on time. But I can assure you that when the staff opens up for business the online ordering platform is opened up immediately, and any new orders are picked(if the item is in stock at that location) bagged and marked 'ready for customer pickup"at which time you will receive an email stating that your order is ready for pick up. If you did not get this email, then the order was not yet ready, Just to clear up the process. Plenty of effort has been put forth to get Google and corporate to change the hours listed online to the correct hours, however neither has done so yet. So there has been an employee made sign with hours of operation posted on front door. I apologize for the inconvenience that you have experienced when you came and the store was having to open later. There are only 2 people staffed at that location and they're trying their absolute best to keep the doors open for busines as close as they possibly can to the normal business hours. Again, we deputy l deeply apologize for any inconvenience this has caused. I hope that you allow my store and team(we're building back up) to earn back your business and also your trust. We will have a special discount waiting for you should you decide to give us another chance. 20% off of your entire purchase, and that's on top of the promos already in effect. Hope to see you soon. Have a great day!!