I took a trial membership which admittedly went under the wrong email, which without knowing started a separate Ancestry account different than my original one. Because I got no response about changing it to my original account, I cancelled it two days after I got it. Zoom ahead thread weeks when charge of 43.97comes out of moneylion account for first months subscription charge. I call them and they say yes looks like we transferred the subscription to the correct account but did not transfer the cancellation. Google processes our payments, simply contact them for a refund. I tried and could never get them on phone, no responses to my emails after two weeks.
Now the only course of action was to file a dispute with my bank. Add an additional two weeks for the dispute, to which my bank says their investigation does not support a dispute and I do not get my money back. So this review shows all three companies dropping the ball and leaving me without my rightful refund for a subscription that was cancelled in 48 hours and was only used for 36 hours. I have invested no less than 10 hours into this rediculous nightmare costing me well over $50, to an elderly couple with low income. Have tried to contact Ancestrys customer service, always at least a 20 plus minute wait, and don't have the minutes on my phone to accomplish. This review shows how all three companies dropped the ball and left me in an undeserving and very unprofessional HARD place. I may try to call them again asking them to retrieve MY money from Google. Seems to be very convenient for one company to make a mistake and then say that it is the customers responsibility to retrieve their money from another company who keeps hours that disallow a phone call and don't respond to countless emails.