I bought many items for a bathroom from QS and had both broken and faulty items. Each time I was able to email (an actual email address for customer services! AND an incoming call phone number! Hooray!) and received a reply within minutes, usually with a follow up call the same day. Each issue was dealt with fast and perfectly.

Having since saved a few pennies shopping at other bathroom retailers, let me tell you that I wish I had not. QS Supplies is the best by a long way in terms of understanding consumer law and providing a truly excellent customer service.