There is absolutely no way to contact this company. The chat cuts you off before you reach the head of the queue. I plan to use the small claims court as clearly that is the only way to get any successful outcome for products which fail within the one year guarantee. Appalling. Please do not make the same mistake I did, and instead avoid buying anything from this company.

UPDATE: After reading the above review, the "customer feedback" team reached out by email offering a replacement item, as the product was still under guarantee. I accepted. It is worth noting that there remains no way to contact customer services other than chat or Trustpilot. I recommend Trustpilot.

I upgraded my stars to 2 due to personal satisfaction, but left it low as the return/refund/replacement process is still deeply unfair to the consumer.