Not as good as they used to be
I have been buying Ecco shoes for more than two decades, and have many pairs in my cupboard. Sadly, despite trying hard to find a pair of shoes, their new range of shoes are just not great tbh. I tried both pairs of the new Ecco Offroad M. The shoe is simply too roomy and offers little support. The soles are comically oversized. The legendary Goretex waterproof is no longer in the design. So, despite trying, I have not been successful. The online ordering process is not good either. The returns process takes so long before you get a refund. There is a feeling your shoes could get lost in transit. This actually happened to me. So, it's two stars based on my experience. I am trying to buy their shoes without success.
Reply from The Official ECCO Shop
Dear Steve,
Thank you for taking time to review our products and service. We appreciate your feedback.
We are sorry to hear that you were not satisfied with your recent purchase of ECCO sandals and somewhat disappointed with our returns process.
Please keep in mind that each fit is different and sometimes you need to try more than one model and different sizes in order to find the perfect match.
We offer 30 days of free returns in case the model is not suitable.
Regarding Gore-tex membrane, we offer a large collection of shoes and boots with Gore-tex.
Please contact us via phone at + 44 20 37694070 or email us at customercare@eu.ecco.com if you would like us to recommend some models of footwear.
Best regards,
Christine, gb.ecco.com