Dear Ricardo,

We apologize for any inconvenience caused by the lack of response to your email and the incorrect shipping charge. We appreciate your bringing this matter to our attention, and we are investigating this to make things right.

Our customer service team will prioritize your case and work towards finding a satisfactory solution. We understand the importance of combining orders to streamline the shipping process and ensure accurate billing according to our policies.

We apologize for any frustration or inconvenience this situation has caused you, and we appreciate your patience as we resolve this matter. Rest assured, we value your satisfaction as our customer, and we will take the necessary steps to rectify the situation promptly.

We look forward to assisting you further and providing a resolution that meets your expectations. Our customer service team will get in touch with you soon. Please pay attention to the emails sent by store.us@hollyland.com.

Thank you for bringing this matter to our attention, and we apologize once again for any inconvenience caused. We appreciate your understanding and cooperation.

Best regards,

Hollyland Customer Service