Used them for mobile phone cover, changed my phone using o2 switch up but you can't change your phone while on their policy. I've cancelled my direct debit which they are not threatening me with legal action on, even though there's only 2 months left on it. There is no option to change phone online only personal details, if you ring them to make a change you just get the message do it online and now hang up. I went through to claims to at least speak to someone and they said they are a separate company that deal with dynamo claims for them. Ridiculous company avoid like the plague