Hi Carole

Thanks for taking the time to leave a review, we very much value the feedback.

Upon reviewing your GP commentary, we can see that the doctor provided a balanced commentary of the results, much of which commented about what could be a short term issue, which may explain why the issue you were experiencing resolved by the time additional testing was completed some weeks later by your NHS doctor. We are also pleased to see that you visited your GP, as recommended by our doctor to look over the results further. We are sorry for any concern you felt, but we must do our best to ensure that we provide appropriate signposting, whilst balancing not getting you too worried. We can see the doctor did their best to balance this, but there is only so much that can be done via text-based means.

Where you may feel concerned around 'bad health news', it can be recommended to order blood tests like this through a partner or via a consultation with your doctor, to ensure you are fully supported with appropriate guidance.

To reassure you, the tests we provide have been validated by our laboratories for their accuracy and stability in transit. So whilst the results were accurate, they are biomarkers that are in constant change, which again explains the different results several weeks apart.

We are glad to see you are well and wish you the best with your healthy journey.

Team Forth