I initially had a frustrating experience with Coinsbee that warranted a negative review. The PlayStation Store UK voucher I purchased was invalid due to an incorrect character count. My attempts to get this resolved were initially met with disappointing responses from the support team.

However, upon escalating the issue, Coinsbee took corrective actions. They acknowledged the mistake and provided me with a new voucher, adding an additional 5 GBP for the inconvenience caused. The new code worked flawlessly, confirming a balance of 50 GBP in my account.

It's clear that Coinsbee values its customers and is willing to rectify their mistakes. While the initial response was less than satisfactory, their ultimate resolution indicated a commitment to customer satisfaction.

Given this, I have updated my rating to reflect their effort to resolve the issue. I hope that Coinsbee continues to improve its customer service and ensures that similar errors do not happen in the future.

Original Ticket: #23097
Outcome: Resolved, with compensation