Buyer beware. Ordered a bed that arrived full of scratches to the headboard paint and in a poor condition. Attempting to resolve, was met with delays to responding to emails (4 days response supposedly, day 9 and counting) There is an option on the website for receipt of faulty goods to return, receive a replacement part or have a discounted refund. This is not the case. Customer service lacking and does not wish to resolve with the customer. Their loophole? If a bed comes from another company (but is displayed on The Range website) they seem happy to not want to negotiate the right resolution for the customer effectively as the response is a bit “it’s not my department”. Seems happy to sell scratched beds at full price to customers but will not negotiate a satisfactory resolution with the customer as “it’s not their bed”. Seems to think the only resolution is to deconstruct and return a heavy goods item and give a refund and leave us with no bed. This resolution option was not right for us and could have been resolved a much cheaper and simpler way I guess they think the customer won’t go to the effort do this. Left with a very poor experience from The Range and will never use again.


Update as requested - order W16078670.

I note that after being told that getting a spare part or a replacement bed is not an option as it’s unavailable. And that I can only send the whole bed back for a refund - (leaving my son without a bed to sleep in)
It is still being sold on your website….
I also note that the company that you are using to dispatch this product also has only a 1* grading on Trust Pilot.

Update to your reply - Incorrect, i am not dealing with the company directly. Neither are The Range by the looks of it.