Unfortunately YouGov don't read complaints properly, consequently they have replied about MY account and ignored my complaint about the EXACT SAME THING happening to my partner who never got paid for his approx 4000 points when they wrongly suspended his account!
Earlier this morning I'd said: "So posting on Trustpilot gets results when all else fails. YouGov have said: "We're sorry. Your account has been credited with 900 in recognition of this. We’ve reactivated your account, and you should start receiving surveys again within a day or so."
As this seems to be the only way to get their attention (it's impossible to speak with a human being) why not do the right thing and pay my partner for the substantial number of points he had accumulated before you suspended HIS account too?! How many of us oldies have been cheated out of our hard earned money, simply because YouGov cannot believe we haven't heard of celebrities/influencers/sports personalities/on-line games etc etc We believe YouGov to be ageist and would like this case to be hi-lighted. It would appear that they decide to suspend accounts that are close to requiring them to pay out! Surveys are supposed to paint an accurate picture of public opinion but not all opinions are equal and clearly some of us are losing out and being cheated out of our hard earned money. It is clear that YouGov wants a certain age category but surely that then makes their survey 'findings' unreliable?"