Charged £4 a litre for fuel
Hired a digger and once collected I was charged for the fuel. Understand topping up the fuel would be needed however I was charged £3.97 a litre for diesel. Considering it's less than £1.50 a litre this excess charging is outrageous and under the consumer rights act I would say it's unfair charging considering it doesn't say anywhere they would charge double the going rate for fuel. On a different matter I tried to call them before returning the digger and after selecting all the options for the different areas the phone was picked up then dropped. Things happen so I tried again, and they hung up for a further 4 times. So I emailed them using the email provided and had no reply. I then rang the number on the invoice and it said it didn't exist. Overall I wouldn't order from here again. When you add on the delivery charge, the collection charge, the waiver charge that doesn't actually cover you for all the cost it makes it a poor rental. On top of the £100 deposit they wanted me to pay for the £80 fuel charge before they would refund the deposit. Why would I pay you more money when you already have £100 extra. I'd rather go Jewson's instead in future. I will be disputing the charge!
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