Review of HSS ProService


Rated 1 out of 5 stars

Charged £4 a litre for fuel

Hired a digger and once collected I was charged for the fuel. Understand topping up the fuel would be needed however I was charged £3.97 a litre for diesel. Considering it's less than £1.50 a litre this excess charging is outrageous and under the consumer rights act I would say it's unfair charging considering it doesn't say anywhere they would charge double the going rate for fuel. On a different matter I tried to call them before returning the digger and after selecting all the options for the different areas the phone was picked up then dropped. Things happen so I tried again, and they hung up for a further 4 times. So I emailed them using the email provided and had no reply. I then rang the number on the invoice and it said it didn't exist. Overall I wouldn't order from here again. When you add on the delivery charge, the collection charge, the waiver charge that doesn't actually cover you for all the cost it makes it a poor rental. On top of the £100 deposit they wanted me to pay for the £80 fuel charge before they would refund the deposit. Why would I pay you more money when you already have £100 extra. I'd rather go Jewson's instead in future. I will be disputing the charge!

July 21, 2023
Unprompted review

Reply from HSS ProService

Good Morning John,

We are very sorry to hear about the issues you have faced whilst hiring through HSS hire, unfortunately with the mini diggers they come from our external suppliers so we have no control over what they charge for the fuel. We can escalate this for you to the suppliers if you can please email onlinesupport@hss.com with your order reference that looks like C-XXXXXXX.

Kind regards

Francesca