I have used ESET for over 10 years but will be moving to another AV provider in 2023.

I am an ESET Premium user and an IT admin. I noticed my PC was running slower and I checked the ESET logs and it showed one trojan that it found and had apparently deleted. I ran another scan and eset said all was good.

I then used another online scanner and it found that the trojan Trojan.Multi.BroSubsc.gen was still present. The competitor's scanner not only detected the trojan but also removed it from both the system and file.

I notified ESET about the poor performance of their scanner in the hope they would take a proactive approach to their poor detection but instead ignored my feedback and have still to update their detection engine to find this trojan.

In summary, they were what I thought a good company as I changed to them 10 years ago for the exact same reason I am leaving them, that they could detect and remove virus files that Norton couldn't. Their lack of customer feedback and poor detection engine is the reason I no longer recommend this product to clients and will not be using them going forward.