What scammers!! Stay away
What scammers! The same thing has happened to me as all the other people. I’ve just found out today that they have auto renewed on my behalf for a 2 year fix at double the markets value!! I did not get told about any auto renew opt in or out in the initial telephone call and due to the recent ADR scheme they are not allowed to do this!! I have made a formal complaint which I guess won’t get answered and they will wait the statutory 8 weeks because they know you can’t raise a formal dispute with ADR before then, which will give them another 8 weeks hefty commission payouts! Do not use this company unless you like shady business dealings and have money to burn!
Reply from Bionic
Hi Kerry,
We are sorry to hear you are unhappy with the service you have received from Bionic.
Our ‘Digital Renewals’ is a voluntary opt-in service. When we first sort an energy contract for our customers, we ask them if they’d like to opt-in. If they say yes, they sign a specific renewal contract for us to provide the service. That contract means we're committed to deliver the service, and we take that obligation seriously. Customers can of course opt-out of the service at any point until their new supply contract is actually arranged.
We would love the opportunity to investigate your complaint further. We have sent you a request via Trustpilot for more details so we can locate your account and contact you.
Once we hear back from you, one of our customer service team will be in touch soon.
Kind regards
The Bionic Team