Review of Flannels


Rated 1 out of 5 stars

Poor customer service

I have ordered from the company several times already. However on my last order, for whatever reason, my previous address was set as default address and so order was processed under incorrect delivery address. I wanted to contact customer service to amend or cancel the order directly and there is no contact number which I’ve realised only now when I tried to contact them urgently. I’ve sent two emails to the customer service and only got generic replies. Their webchat is likewise utterly useless. The order has been processed and I fear will be ultimately delivered to the wrong address. How can is be in this day and age that you don’t have a customer service call centre? Just appalling.

July 29, 2023
Unprompted review

Reply from Flannels

Hi there, 

Thank you for taking the time to leave us your review, we really do appreciate
it. 


Our web team have reached out to you via email to assist you further with your
query and we look forward to your response. 


Kind Regards,

Sam
Customer Support

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