Poor customer service
I have ordered from the company several times already. However on my last order, for whatever reason, my previous address was set as default address and so order was processed under incorrect delivery address. I wanted to contact customer service to amend or cancel the order directly and there is no contact number which I’ve realised only now when I tried to contact them urgently. I’ve sent two emails to the customer service and only got generic replies. Their webchat is likewise utterly useless. The order has been processed and I fear will be ultimately delivered to the wrong address. How can is be in this day and age that you don’t have a customer service call centre? Just appalling.
July 29, 2023
Unprompted review
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