I ordered a couch at Rove Concepts. It got delivered but the dimensions of the box turned out to be bigger than the dimensions stated on the website (the website dimensions: 98.4 x 40 x 31.5; actual dimensions in a box: 100 x 42 x 43). The fact that actual dimensions were bigger than the couch dimensions wasn’t communicated to me.

The box didn’t fit in my elevator so I couldn’t accept the delivery. This was totally Rove Concepts’ fault since they should have communicated to me that the box’s dimensions were bigger than the dimensions shown on the website.

The next day I found a service that could disassemble the couch downstairs, take it part by part upstairs and assemble it again, so I contacted Rove Concepts and asked them to redeliver. They charged me extra but failed to schedule delivery.

It had been a long back and forth with Rove Concepts and their shipping company GoBolt. Rove Concepts said I should schedule the delivery directly with GoBolt. I did. GoBolt scheduled the delivery but didn’t show up. I had been calling and emailing both companies but they kept pointing fingers at each other instead of going through with the delivery. I tried to do everything I could with both companies but when all my attempts failed I had to call my bank and dispute the transaction.

On a separate note - their furniture doesn't look anything like photos on their website. Just google Milo Sleeper Sofa to see photos perfect for expectation vs reality memes.