Review of Claire's Florence, KY.


Rated 1 out of 5 stars

Unacceptable pricing difference between shop and online

I was very disappointed with my experience at the Tonbridge branch today. I purchased 2 barrettes and was told that they were £6.00 each. I commented that this seemed expensive and was told by the assistant "We don't set the price" I checked this on the online website a couple of hours later only to find they were on sale there for £2.40.
I feel that the difference in price between online and shop cannot be justified.
I only wish I had read other reviews before buying as then I would have realised what a dreadful reputation Claire's has.

July 21, 2023
Unprompted review

Reply from Claire's Florence, KY.

Hello. Just wanted to clear up any confusion. Most retailers have separate sales in store and online. Claire's is no different. You can do a price match if you present the price at the register and show how much you found it for online on our website. However, you will then forfeit in store sales. Hope this helps!!

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