I wish I had read these reviews before ordering. Sent to my friend's house as advised in Germany under my name. They will not deliver and customer services don't want to assist. They could easily resend to my friend's address under her name if this is the reason they won't deliver as I have provided details, they clearly do not need the business! Also trying to file complaint, and they don't seem to accept them, you would expect they have a complaints department. Very disappointing, for a parcel I was very looking forward to receiving!