Installed a pole on our land. No notices had been put up ahead of installation, as is required. Contractor manager on the phone was rude and threatened to call the police on me multiple times, after accusing me of preventing his men from installing the pole on our land, which I absolutely did not do. Again, this is all on our property. I had merely stated the position, that this was our land and there had been no notices.
He was rude and aggressive. I was very upset by the whole encounter. He even told me he had been recording the call and could prove I had said that I would be preventing the pole from being put up. I had not been told at any stage prior to that that the call was being recorded, as is also required by GDPR. He later had to apologise to me once his men set him straight that I had not done anything to prevent the installation and had not said that I would. I had merely said that this was our land and queried where the notices had been put up ahead of installation to say the pole would be erected. They could not tell me. Nor could the man on the phone. He said that he would come back to me on this in due course, he even offered to come to the property.
Post this interaction and installation of the pole, I requested a copy of the recording under GDPR and asked where the notice about the pole erection had been placed. I was told that he would come back to me on this. Several weeks later after no further response I sent a reminding email.
I was told at this stage there was no recording and I must have "misheard" because I was "constantly interrupting and talking over" this disgustingly rude contractor who had installed a pole in my land with no prior notice. The contractor was now also clearly a LIAR and had attempted to intimidate and bully me by lying about having a recording of the call. He was trying to suggest I said something I did not say and he even had to apologise to me for suggesting I had said it once he had spoken to his men. I put this to him and he suggested my tone was "aggressive and slanderous" and not to contact him again.
Openreach did come and arrange for the removal of the pole swiftly.
They still have not been able to tell me where the notices were put up prior to pole erection but have assured me they were there, but someone else must have taken them down. Given that I actually live here and would have seen them I am confident that there were never any notices put up. They even tried to send me pictures of notices relating to a different pole and suggest that they were them. I was able to send them pictures of this notice and indicate that they clearly referred to a different site.

I raised the compaint with Openreach about the contractor conduct. They failed to respond with even an apology and ignored repeated requests to address the contractor conduct. Clearly it is acceptable as an Openreach contractor to harrass and threaten members of the public on their own land, and accused them of "slander". There will be no repercussions for the contractor. They do not seem concerned about the potential GDPR breach either or, if there has been no breach, the fact that the contractor lied about a recording in order to try and intimidate a member of the public on their own land.

All of this could have been avoided had there been notices put up ahead of pole installation, but Openreach failed to follow their own procedures in this respect. They will not accept the same.

It is completely unacceptable and utterly disgusting that I should be spoken to in an aggressive manner and threatened on my own property. I did not invite this situation into my life, it was forced on me by Openreach.

Openreach should be ashamed at how they have handled this, or should I say, how they have completely failed to handle this. Their complaints team is a complete joke.