After a few bumpy months with Awesome Merch it seems things have gone more or less back to normal, so I wanted to add a positive review to that effect!
To start with the little negatives - their current turnaround for printed matter is slow (8-10 days vs the 5-8 advertised). I asked the customer service agent (on the chat) if I could rush my order, but she had little to no information on this front (couldn’t give me an estimate of when my work might be approved by the team for example) and was adamant that a rush was not possible.
However, I received help from Andy and Brad over email, who organised a rush order for me very quickly. The order arrived the same week via UPS, and everything is up to the same quality I had grown to trust but had missed the last year or so.
Overall, it seems like AM are still getting back on their feet and are probably a bit short-staffed, and their customer service team could do with being a bit more in the loop, but the product is good and if you can get hold of someone actually on the ground then they are really helpful and efficient, and excellent value for money. Thanks!