Worst experience ever! I ordered a carbon gravel bike in Aug 2022 that was supposed to be delivered in a month, because the bike was advertised as on stock on their website. I only put the bike order in the basket without placing the online order and they called me right away to secure the reservation and pay 10% of the order. I paid and made the reservation expecting a delivery at the end of September 2022 as promised. I received no updates on the delivery and then every time I called they would invoke another delay (Dec 2022, then Jan 2023, then Feb 2023, then Mar 2023 and when I called in March, they said the bike would probably be delivered in Jun 2023). I wrote numerous emails to ask about updates and no response. In March 2023 I told them I wanted to cancel my order and asked for the refund of my reservation amount. They took my bank details and promised reimbursement in 2 weeks' time. I received no reimbursement up to this date, 3 months after the cancellation, despite many e-mails on my side and no response from them. I called them and they promised they sent a check but I never received anything. Worst customer experience ever. Do not buy from them. They are not trustable and will not return your money or send your order. It will be a year for me since I placed my order and I saw no bike and no reimbursement. I plan to report them for fraudulent behavior.