3 days late, inefficient, useless customer service
Parcel out for delivery on 3 consecutive days, failed first 2 days, late on the third day, customer service not helpful. No call from driver, tracker didnt work. would avoid DHL
July 3, 2023
Unprompted review
Reply from DHL Express UK
Dear Rebecca,
Thank you for taking the time to leave a review.
I'd like to offer my deepest apologies for the level of service you've received throughout the delivery process. However as you've not stated any references within the relevant field, I can't attain any of the shipment information I'm afraid.
Please email the tracking number to (reviews@dhl.com) so the matter can be looked into further and feedback given to the relevant departments.
Kind regards,
Amrick