Review of Pets at Home


Rated 1 out of 5 stars

Crap!

Don't bother ordering online. No order tracking, no customer service phone number, no contact details to call to ask where your order is. Chat bot didn't work. Shoddy and disgusting service to say the least!! Even the customer service numer that you can call just spouts the website and then automatically cuts the call. No idea where it when my order will be delivered and it's been a week with no contact.

July 6, 2023
Unprompted review

Reply from Pets at Home

Hello there,

Thank you for taking the time to leave us a review. I sincerely apologise for how let down you’ve been.

Please do reach out to our Customer Service team, either via our Live chat service, which can be found on our website or through the link below and they can advise further https://www.petsathome.com/shop/en/pets/homeofhelp?cm_mmc=globalfooter-_-TitleLink-_-Help-_-May_20

Kind Regards,
Karolina